Refund and Returns Policy

Product Return Policy – Lonesta Skincare

At Lonesta Skincare, we prioritize your health, hygiene, and satisfaction. Due to the sensitive nature of cosmetic products, we maintain a strict return policy as outlined below:

🚫 No Returns on Opened Products

For safety and hygiene reasons, we do not accept returns or exchanges once the product packaging has been opened, unsealed, or used — unless the item is damaged or incorrect upon delivery.

✅ Returns Eligibility

You may request a return or exchange only if:
● The wrong product was delivered
● The product arrived damaged or broken
● The item was defective upon opening (with proof)

📦 Return Process

To be eligible:
● Contact us within 24 hours of delivery
● Share clear photos of the item and packaging
● Item must be unused, unopened, and in its original condition

Once approved, we will arrange a return or exchange accordingly. 

❌Items Not Eligible for Return:

● Opened or used products
● Products without original packaging
● Items purchased during sale or promotion

📩 How to Contact For return requests or concerns, please contact:

📞 WhatsApp: 0337-9927709
📧 Email: lonestacare@gmail.com